Archive for the ‘Troubleshooting’ Category

Network Diagnostics in Windows XP

Source:  Microsoft KB914440
Microsoft offers a basic network diagnostic tool built-in to windows called “xpnetdiag.exe“.
To diagnose network connectivity status, the Network Diagnostics for Windows XP tool analyzes the following tests:

IP configuration test
Default gateway test
Winsock test
DNS test
Firewall test
Internet connectivity validation test

To run the program, simply click on Start -> Run and type:  %windir%\network diagnostic\xpnetdiag.exe
If [...]

Change Analysis Diagnostic Tool for Windows XP

Source:  Microsoft KB92473
Another interesting tool I came across called “Change Analysis Diagnostic Tool for Windows XP”.  You can download the tool directly from Microsoft’s website.  This tool provides an easy way to track changes to certain parts of the operating system. The tool lets support professionals better understand the modifications to users’ computers [...]

Offline Crash Diagnostic Tool for Windows XP

Source:  Microsoft’s KB923800
I discovered a tool that has been around since 2007 that helps aid support professionals in determining cause of system crashes in Windows XP.  The tool is called “Offline Crash Diagnostic Tool for Windows XP”.  You can download it from this Microsoft link.
Note: I have XP Professional 32bit SP3 and this complained about [...]

How to Fix Missing CD/DVD Drives In Windows

This is a problem that crosses my bench several times a year: Bring up My Computer, and your CD or DVD drive is no longer displayed.
There are many reasons for this, but the following three fixes will take care of the majority of cases.

Registry Corruption
This is a well known problem, with a fairly well documented [...]

Tool: HWiNFO32

Alex Verboon pointed out an awesome hardware utility called HWiNFO32.  Decided to go grab it as it looked appealing and looked to be more feature-rich than some other utilities I’ve used to show me hardware information on computers.
WOW.
Great tool.  Many cool features including systray monitoring of sensors, benchmark comparison and some rather detailed information.  Definitely [...]

Vista Configuring Update 3 of 3 Reboot

Official Responses
Microsoft Says to do this to fix it: (KB949358)
Microsoft also has (2 or 3) pre-requisites for Vista SP1a (MUST read before upgrade): (KB937287)
Unofficial Responses
Microsoft SOcial Forums say to do this:  (link here)  They pretty much point to the top two Microsoft KB articles and a lot of other dramatic procedures.  Who knows…
This page says [...]

Create Your Own Windows Bandwidth Monitor

Windows XP has a performance monitoring snap-in which allows you to monitor every aspect of your computer or server’s performance.  I’ll show you how to setup a simple bandwidth monitoring graph.
The speed I have at home is rather sluggish (512kbps download and 256kbps upload), your graph scale will differ more than likely.
Here’s the end-result:
After all [...]

XP Boot Bluescreen on 7e or 50

1. Insert your Windows XP CD-ROM into the computer CD-ROM drive or DVD-ROM drive, and then restart your computer from the CD-ROM.
Note Some computers may require that you modify the basic input/output system (BIOS) settings before you can start the computer from a CD-ROM. For information about how to modify the BIOS, see your computer [...]

Google, MSN, Yahoo Search 7.7.7.0 Redirector Malware HiJack

Google 7.7.7.0 Redirect Malware, Virus, Spyware…
UPDATE (11/27/2009 12:23PM EST)
I have removed the 7770finder.zip file from downloads.  Malwarebytes’s Anti-Malware picks up this infection and cleans it successfully.  Please visit http://www.malwarebytes.org/mbam.php and grab a copy of the free version.  If you like their software, consider purchasing the full version for real-time protection!
UPDATE (3/07/2009 10:23AM EST)

I see that [...]