Posts tagged Troubleshooting
Change Analysis Diagnostic Tool for Windows XP
Feb 18th
Source: Microsoft KB92473
Another interesting tool I came across called “Change Analysis Diagnostic Tool for Windows XP”. You can download the tool directly from Microsoft’s website. This tool provides an easy way to track changes to certain parts of the operating system. The tool lets support professionals better understand the modifications to users’ computers More >
Misys EMR Document Scanner Troubleshooting
Dec 31st
Summary
Follow the checklist below when providing general application troubleshooting for Misys Document Manager.
Checklist
Follow these general troubleshooting steps:
Has this function ever worked? If yes, what has changed?
If one user is experiencing the problem: Can you dial in/log in as this user and duplicate the problem?
If one PC (fat) is experiencing the problem: Does the problem happen More >
Vista Configuring Update 3 of 3 Reboot
Dec 15th
Official Responses
Microsoft Says to do this to fix it: (KB949358)
Microsoft also has (2 or 3) pre-requisites for Vista SP1a (MUST read before upgrade): (KB937287)
Unofficial Responses
Microsoft SOcial Forums say to do this: (link here) They pretty much point to the top two Microsoft KB articles and a lot of other dramatic procedures. Who knows…
This page says More >
Kernrate
Dec 13th
Kernrate Usage Guide
Purpose
Kernrate is a sample profiling tool meant to help identify primarily where CPU time is being spent. Both Kernel and user mode processes can be profiled separately or simultaneously. With proper support, Kernrate can also be used to profile CPU events (sources) other than time, depending on the CPU type.
Supported OS Platforms
The More >